Finding and keeping direct care staff. PHI and the Catholic Healthcare Association. 2003.

This guide provides long-term care employers with immediate, concrete suggestions on how to find and keep direct-care staff, with particular emphasis on targeted recruitment strategies, learner-centered training, and supportive supervision. The guide also suggests long-term strategies for addressing direct-care workforce shortages and includes a helpful resource guide to human service and government agencies that can provide support to employers and employees.

Getting started: A pioneering approach to culture change in long-term care organizations. Misiorski, Susan . August 2004. The Pioneer Network.

Getting Started introduces readers to the culture change journey. The introduction defines culture change and makes a strong argument for why long-term care organizations should join this movement to transform nursing homes into person-centered communities in which residents and workers thrive. In subsequent chapters, readers are introduced to the personal stories of individuals who have embraced culture change, a process for assessing their organization's readiness for change, and the importance of examining and realigning values, mission, and vision statements. The majority of the handbook, however, is devoted to 13 training modules designed to introduce culture change values to the entire nursing home community and to begin the process of transformation. The modules include detailed facilitator guides and handouts.

Introducing peer mentoring in long-term care settings. PHI. May 2003. Workforce Strategies, No. 2.

Drawing on PHI's experience implementing peer mentoring programs at home care agencies and nursing facilities, this publication identifies the benefits of mentoring programs, defines the peer mentor's role, discusses critical mentoring skills, and outlines the key design elements that long-term care organizations need to consider when developing their own peer mentor programs.

The right people for the job: Recruiting direct-care workers for home- and community-based care. PHI and MEDSTAT. Fall 2002. Workforce Tools, Vol. 1, No.1 . Centers for Medicare and Medicaid Services.

The first in the Workforce Tools series, this publication provides agencies and individual consumers with straightforward information on how to recruit, assess, and select personal assistance workers and home health aides.