Abstract |
This report details information known about the cost of turnover among direct-care workers. The author argues that it is important to track these costs and presents a framework for measuring them. Research findings indicate that: An expanded accounting model that includes direct and indirect costs provides the most accurate estimate of turnover costs; indirect costs, which tend to be overlooked, may be substantial; and the direct cost of turnover is at least $2,500 per frontline worker. The report offers recommendations for providers, policy makers, and researchers that are designed to improve overall understanding of the costs related to turnover and the effectiveness of various strategies intended to reduce those costs. |
