An
Independent Evaluation of the Quality of Services and System Performance
of Minnesota's Medicaid Home and Community Based Services for Persons
with Mental Retardation and Related Conditions. This report
summarizes the findings of a comprehensive evaluation of Minnesota’s
Medicaid Home and Community-Based Services (HCBS) “waiver” program.
The Executive Summary presents key findings, positive accomplishments,
remaining challenges and recommendations from the full report. The
technical report includes many findings related to the impact of
workforce issues on individuals with disabilities, direct support
professionals and organizations. http://www.rtc.umn.edu/pdf/waiver_report.pdf
Issues in the Direct Support Workforce
and their Connections to the Growth, Sustainability and Quality
of Community Supports. The complexity of the current direct
support workforce crisis, the effects of this crisis on various
stakeholder groups and potential strategies to address them will
be further explored throughout this paper. Relevant research, policy,
reports and other resources related to these topics will also be
summarized. http://www.rtc.umn.edu/pdf/hcfa.pdf
Who Are Direct-Care Workers? This
fact sheet summarizes the different direct-care positions and associated
responsibilities, the demographics of the workforce, wages and benefits,
and the expected growth in these positions over the next decade. http://www.paraprofessional.org/publications/NCDCW_0904_Fact_Sheetfinal.pdf
The National Clearinghouse on the Direct Care Workforce. The
National Clearinghouse on the Direct Care Workforce is a national
on-line library for people in search of solutions to the direct-care
staffing crisis in long term care. A project of the Paraprofessional
Healthcare Institute (PHI), the Clearinghouse includes government
and research reports, news, issue briefs, fact sheets, and other
information on topics such as recruitment, career advancement supervision,
workplace culture, and care giving practices. The Clearinghouse also
houses training manuals and how-to guides, a list of direct-care
worker associations and listings to other associations, resources,
and events. http://www.directcareclearinghouse.org/index.jsp
National Clearinghouse Provider Practice Database. This
database includes profiles of programs implemented by service providers,
educators, and worker and community organizations to improve the
recruitment, training, and retention of direct-care workers across
the spectrum of facility- and home- and community-based long-term
care services. Each profile includes program descriptions as well
as links to additional information.Please visit. http://www.directcareclearinghouse.org/practices/index.jsp
Personal Assistance Services and Direct-Support Workforce:
A Literature Review. This paper summarizes current research
on the home care, home health, and personal assistance workforce,
highlighting issues raised and lessons learned. A resource list
and bibliography is also attached. http://www.directcareclearinghouse.org/download/CMS_Lit_Rev_FINAL_6.12.03.pdf
Empowering workers to improve the quality of home- and community-based
care , Workforce Tools, No. 3. In this issue
brief, the authors look at the history and achievements of these
organizations, the benefits they offer members and other long-term
care stakeholders, and organizational models that have proved successful.
The brief also offers tips on how to organize a direct-care worker
association. http://www.directcareclearinghouse.org/download/WorkforceTools_No3final2.27.04.pdf
Direct-Care Workers Speaking Out On Their Own Behalf, BJBC
Issue Brief, No. 2. This issue brief provides an
overview of the growing movement to encourage worker participation
in efforts to transform both long-term care public policy and
workplace practices. http://www.bjbc.org/content/docs/BJBCIssueBriefNo2.pdf
The Cost of Frontline Turnover in Long-Term Care. This
report details information known about the cost of turnover among
direct-care workers. The author argues that it is important to track
these costs and presents a framework for measuring them. http://www.directcareclearinghouse.org/download/TOCostReport.pdf
Why Workforce Development Should Be Part of the Long-Term
Care Quality Debate. Arguing that the quality of long-term
care-i.e., resident clinical and quality of life outcomes-is significantly
influenced by the quality of direct-care jobs, the authors review
research in this area, identify barriers to integrating a workforce
perspective into long-term care quality assessments, and propose
research activities that would further explicate the link between
workforce development and resident outcomes. http://www.directcareclearinghouse.org/download/LTC%20Quality%20Debate%20Paper1.pdf
Staff Recruitment, Retention, and
Training Strategies for Community Human Services Organizations.
Recruitment, retention, and training — the three most challenging
issues facing community human services organizations. Now supervisors,
managers, and administrators have a practical guidebook for facing
these challenges and staffing their agencies with dedicated, motivated
direct support professionals. Each chapter of this easy-to-read
handbook focuses on a critical workforce issue such as recruiting
and hiring employees, socializing and supporting staff, strengthening
commitment and skills through mentoring programs, building effective
teams, fostering diversity and cultural competence, and designing
and surviving organizational change.
http://www.brookespublishing.com/store/books/larson-708x/index.htm
College of Frontline Supervision.
The College of Frontline Supervision gives you access to a wealth
of information and online tools. They are designed to help you track
and reduce turnover of people in direct support roles. While the
primary audience of the CFS is frontline supervisors, much of the
content is useful to anyone who hires, fires, or trains direct support
professionals .This includes family members or individuals with disabilities
who hire their own direct support professionals. http://rtc.umn.edu/cfs/main/
Direct Support Professionals/ Workforce
Development Links. Links to other websites with resources about
workforce issues. Links to other websites with resources
about workforce issues. http://www.rtc.umn.edu/wddsp/links.html
Agency Plan Hints and Sample.
Agency Plan Hints and Sample is a tool to use when completing your
agency plans. We have also included a sample plan in this docment
for review. It will help you think about many of the things you need
to include or at least think about when preparing your specific agency
plan. http://www.rtc.umn.edu/pdf/agencyplanhintsandsampleplan.pdf
NADSP Moving Mountains Commitment
Poster. A poster describing a set of workforce principles
developed by the National Alliance for Direct Support Professionals
(NADSP) to encourage organizations and individuals to adopt policies
and practices that result in a competent, committed direct support
workforce. Poster is 16” x 20”, metallic green and
black. Produced by NADSP in collaboration with the Institute’s
Research and Training Center on Community Living. http://ici.umn.edu
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