Year of Grant Award:
2003
Project Title:
From Workers to Professionals: Improving Retention Through Targeted
Training and Educational Opportunities
Grantee:
Volunteers of America, Inc. (VOA)
Primary Grantee Contact:
Angela King
National Project Director, VOA National
amking@voa.org
Hypothesis:
The working hypothesis of the VOA demonstration evaluators is that
completion of
competency-based training plus cash bonuses will decrease DSW turnover
and improve the quality of services delivered by such staff. Furthermore,
preparing and supporting supervisors to focus their supervisory behavior
on staff performance relative to the topics covered in the competency-based
training will result in further enhancement of DSW performance, and
consequently further reduce staff turnover while increasing consumer
satisfaction.
Interventions:
- Offer in-house worker training + $275 bonus for successful completion.
- Offer a “Technical Competency Area in Direct Support Professions” program
consisting of 12 hours of community college credit + $1,000 bonus
for successful completion of the program.
- Train and support supervisory staff to implement targeted supervision
procedures.
- Replicate and expand interventions to 14 other VOA locations.
Evaluator:
Phil Wilson
Louisiana State University Health Sciences Center
Read about:
Click
here to read LSUHSC – HDC Direct Support Professional
Competency Based Curriculum Overview
Click
here to read an Overview: Topic 2: Effective Communication
Skills
Click
here to for Slides Topic 2: Effective Communication Skills
Louisiana's Consumer
Interview Protocol
Louisiana's
Supervisor Competency Assessment
Louisiana's
Worker Competency Self-Assessment
Louisiana's
DSP Demographics Survey
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